How do I request a return?
Returns can be initiated by emailing email@example.com
Please note, all sale items are final sale.
How can I cancel an order?
Email firstname.lastname@example.org for all cancellation requests. Orders fulfill within 24 hours so please reach out ASAP to ensure cancellation.
Can I exchange an item?
To begin an exchange, please email email@example.com. Exchanges will be accepted within 30 days of original order confirmation.
Do I need two straps to create the backpack?
No, the James converts from crossbody to backpack using a single strap. For details on how to convert the bag click here.
Does The James fit a 13” MacBook?
Yes, it does fit a 13” MacBook. You can check out our story highlight on instagram here.