FAQ

How do I request a return? 

Returns can be initiated by emailing hello@shopboog.com 

How can I cancel an order? 

 Email hello@shopboog.com for all cancellation requests. Cancellations must be requested within 12 hours of order confirmations.

Can I exchange an item? 

To begin an exchange, please email hello@shopboog.com. Exchanges will be accepted within 30 days of original order confirmation. 

Do I need two straps to create the backpack? 

No, the James converts from crossbody to backpack using a single strap. For details on how to convert the bag click here

Does The James fit a 13” MacBook? 

Yes, it does fit a 13” MacBook. You can check out our story highlight on instagram here